It continues with our traffic news: today we're talking about who to contact if you have any questions! Because we know how demanding data exchange with your customers can be.
It continues with our traffic news: today we're talking about who to contact if you have any questions! Because we know how demanding data exchange with your customers can be.
What makes our customer service special - and what have we improved for you:Since 2017, our support no longer runs through call centers, but is completely taken over by atrify employees in Cologne. And with more support professionals than ever. We are there for you on all channels and can offer you the services you need.
Thanks to intensive training concepts, the entire support team continues to develop. As a result, the quality of our services is consistently high and stable. This can even be expressed in numbers: our tickets achieved a satisfaction rate of 93% .
What are we doing so that you are even more satisfied in the future?Your opinion is important to us. We collect your suggestions for improvement and discuss them in the respective teams, because our goal is to make our solutions better and better for you.
A current project from product management: the recipient feedback from the GDSN (CIC) . Your feedback has shown that some of these are difficult to understand - and that they are only available in English. Our solution: We will rework the task list for you, make it clearer and plan to offer the automated feedback in German next year. More on that soon!
Support has many faces at atrify. So please let us know how we can help you even better in the future.
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